Job address
US
Company size
11-50 employees
Job sector
Business Management & Administration
occupation category
Other
Job type
Contract
Work environment
In person
Company Overview
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Job details
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These are Verified skills that candidates near you are sharing with our recommender.
Job details
Required skills
- Verbal Communication
- Public Speaking
- How to be a good listener
- Analyze your audience
- Do research
- Organize thoughts and notes
- Prepare an outline
- Craft a memorable speech
- How to take everyone's needs into account
- Know how to be concise
- Know how to ask the right questions
- Write and speak like a professional
- Ability to make a strong first impression
- How to extend and enhance first impression so your colleagues and supervisors will listen carefully when you speak and appreciate what you write
- How to write clearly and accurately, and save your company time and money
- Research and writing skills
- Fundamentals of writing business documents
- Tailor writing to an audience
- Write without mistakes
- Prepare different types of business documents
- Proofreading, Revising and Editing
- Identify key action items and take the necessary steps to accomplish your long- and short-term goals
- Ability to maintain a firm handle on schedule to keep efficiently moving forward with professional plans
- How to meet your deadlines
- How to multi-task
- How to prevent information overload
- How to create professional emails that get the results you want
- Basics of writing and sending messages
- Email dos and don'ts
- How to email efficiently
- How to be a positive influence
- Knows what to say and what not to say
- Basics of expected behavior in the workplace
- Teamwork
- Demonstrate the highest level of customer service with effective communication
- Demonstrate proactive account management within the customer service management system
- Deliver customer education
- Determine and resolve root causes to customer concerns and inquiries
- Identify appropriate revenue and service enhancement opportunities
- Explore customer needs to develop loyal and profitable customers and relationships
- Make payment arrangements and other collections activities when appropriate
- Demonstrate first-class skills in courtesy, concern, timely resolution, and relationship building
- Demonstrate knowledge of the processes and products in their assigned line of business
- Demonstrate proactive identification of customer’s issues and understands how to address them
- Handle offline interactions for large enterprise customers
- Resolve customer inquiries primarily via the Customer Relationship Management messaging platform
- Interact with customers via the phone and other written channels for customers and third-party partners
- Possess strong written and interpersonal skills
- Create and file trouble or work tickets accordingly in collaboration with Engineering team
- Follow-up to ensure resolution with all customers
- Support the account, billing and reporting needs according to the specifics of each customer
- Adapt to the individual needs of their assigned customer base
- Provide proactive business solutions to increase the overall health of the account
- Serve as a vital member of the business customer support team
- Maintain strong relations with cross-functional teams to drive solutions
- Perform a wide array of both offline and inbound job responsibilities driven by the individual needs of their customer base
- Respond to customer inquiries in a timely manner
- Demonstrate understanding of how to resolve customer escalations or frustrations
- Evaluate and deliver customer solutions according to the needs of the individuals
- Utilize boundless approach to resolution within the communities they serve
- Develop Technical Solutions
- Gather information on existing solution/application
- Provide information on available products and services
- Develop migration plans for new customers by exploring and assessing the source
- Client Solicitation
- Manage leads in a timely manner across wide geographical boundaries
- Conduct discussions to learn and qualify a variety of business opportunities
- Understand a specific problem that customers or prospective customers of the business are experiencing in the marketplace
- Gather technical issues that must be considered to successfully complete a project
- Evaluate and present business value to the customer
- Presenting
- Prepare sales pitch materials (e.g., slide decks, call agendas, webinars)
- Demonstrate how to speak with confidence and authority
- Demonstrate how to handle questions without answers
- Understand how to de-escalate conflicts or high-stress situations
- Analyze body language of prospective clients
- Demonstrate knowledge of industry standards, practices and networking theories
- Prospecting
- Demonstrate “cold calling” by contacting individuals by phone, telemarketing, or in person to individuals who have not previously expressed interest in offered products or services
- Generates leads by stimulating and capturing interests in a product of service for the purpose of developing a sales pipeline
- Demonstrates the referral process by asking current customers to refer services or products to others
- Use social media to provide value to prospects by answering open-ended questions, responding to comments, and by sharing content throughout the buying process
- Practices high-touch vs. client-driven interactions by using in-person and virtual communication while matched with online communication to interact with customers
